FAQ | Yuelu's Cakery

Terms and Conditions

terms

Ordering

Please place your order for celebration cakes at lease 2 to 4 weeks in advance, and wedding cakes at least 1 month in advance, but the earlier the better.
A non-refundable deposit of 50% of the full amount is required to confirm the order and secure the date. The remainder must be paid off 2 weeks prior to pick-up. Wedding cakes must be paid off 1 month prior. Orders made with less than 2 weeks notice must be paid in full for confirmation.
We receive payments through e-transfer or Paypal to ylcakery21@gmail.com
Designs are final upon confirmation of order. Any change made after may incur extra charge. We will try our best to accommodate you.
We are not responsible for any damage to the product after it is handed over.

Allergies:

All products are made in a kitchen where nuts, tree nuts, wheat, soy, and other food allergens are present. We can not guarantee your order will be free of cross-contamination of allergens. We are not able to accommodate people with severe or anaphylactic allergies. Please notify your guests of this risk, and make sure those with anaphylactic allergies carry an epi-pen.

Photographs:

We reserve the right to photographs of all products, and may use them on our website or other social media platforms. Please notify us upon ordering if you would not like the name or age be displayed.

Delivery

Available on weekends for tall multi-tier cakes for extra charge, depending on the location. These cakes may be assembled at the venue. For special delivery inquiries, please contact us.

delivery

Storage

Most cakes may be stored at room temperature in the box for up to 2 days or in the refrigerator for up to 4 days. Cakes with dairy and fresh fruit fillings must be refrigerated. Please put a piece of parchment paper or cling wrap against the cut side to prevent it from drying. Most cake leftovers may be frozen for up to 1 month sealed.

storage

Serving

To optimize the flavour and texture of the cake, please leave it/them at room temperature to soften prior to serving. Layered cakes or carved cakes require a minimum of 2 hours depending on the size, cupcakes require 1 hour, and cake pops require ½ hour. Leave the fondant covered cake in the box during this time to prevent condensation. Mousse cakes and fresh cream cakes may be served cold.
Before cutting, remove toppers, figurines, or any decorations secured by wires or skewers, as well as dowels/straws inside multiple-tier and extra-tall cakes.

serving

Other

FAQ

Can you make the cake exactly like the pictures I sent?

Out of respect for other cake artists, we will not simply copy their designs, but will acknowledge the style and customize to your liking. Please specify what elements of the design are must-haves. The more specific you are, the more satisfied you’ll be with the final result. Designs and execution will be done to reflect our personal style and standards.

Why do your custom cakes cost so much?

There isn't a short and simple answer to this question, because a list of what goes into one custom cake could go on for pages. Custom cakes are unlike regular bakery cakes. Each is crafted uniquely with fresh high-quality ingredients based on requests. The pricing is dependent on various factors, to name a few, location, market price, cake artist's skill level, and complexity of design. In Yuelu's Cakery, each of your show-piece is hand-made with precision and attention to details. The more time-consuming it is to make the product, the higher the price.

How should I transport my cake?

Please keep the cake in the box provided, and put on a flat surface in the car. Place a towel under the box, or place sturdy items next to the box to prevent it from sliding. Alternatively, have a passenger hold the cake on the lap if it can be securely held and levelled. Drive carefully. If you are walking or taking public transportation, a large plastic bag will be provided for easy carrying. This is not suggested for large or delicate items.

Can I keep the toppers, figurines, or sugar flowers?

Yes. They can be kept for as long as you'd like. Just keep them away from direct sun-light to prevent the colours from fading.

What if I change my mind on the design after confirmation of order?

Extra fee may incur for modification or redesigning if it can be done.

What if I need to cancel after confirmation of order?

Deposits of 50% of the full price are not refundable. Orders canceled within less than 7 days notice are not refundable.

Do you offer cake-tastings?

This is only available for cakes over the price of $500. After your date is secured with the deposit, tasting is offered as cupcakes from $20 per dozen. You may pick three flavours per dozen.